Returns & refunds
A return is raised against the shop that sold the item, so each shop in an order is handled separately.
The return window
Items currently carry a 7-day return window from delivery. The window that applies to a specific item is shown on its product page, since each item can set its own.
[State which categories cannot be returned — perishables, medicines and opened personal-care items usually cannot be]
How to raise a return
Open Track an order from the footer, choose the order, and request a return on the item. The shop reviews the request and confirms the pickup.
Condition of returned items
[State the condition required — unopened, unused, original packaging, tags intact — and who pays return shipping]
Refunds
Prepaid orders are refunded to the original payment method. Cash on delivery orders are refunded to [bank transfer or store credit].
[State how long a refund takes to appear, and any deductions]